resume

Muhammad Z. Qureshi
1239 Bay Area Blvd. Apt. 304
Houston, TX. 77058.
Tel: (281) 282- 9815, (713) 515-7286.
E- mail: [email protected]

OBJECTIVE:
Interested in being considered for a Technical Position with primary focus in Networking.

EDUCATION:
1994 – 1996: Master in Computer Science, North Carolina A&T State University,
Greensboro, NC.
1986 – 1990: Bachelor in Computer Engineering, NED University of Engineering & Tech
Karachi, Pakistan.

COMPUTER SKILLS:
Operating systems
                                    MS-DOS – 3.3 to 6.22, Microsoft Windows – 3.1 to 98,
                                    Windows NT – 3.5 to 4.0, Macintosh.
Applications
                                    Lotus 123, MS Office 4.21-97, MS Mail, MS Internet Explorer,
                                    Netscape Navigator, etc.
Languages
                                    BASIC, C, C++, HTML, Visual Basic and SQL.
Networks
                                    LAN, WAN, TCP/IP, Frame Relay, ATM, FDDI.
Pertinent Courses
                                    Networks Architecture, Distributed Systems, Operating system,
                                    Systems Analysis and Design Methods, Windows NT 4.0.

WORK EXPERIENCE:
Aug.98 – Till date: Wang Global, Houston, Texas.
Customer Support Engineer:

Provide technical support to BELL ATLANTIC customers using bell atlantic as their ISP.
Troubleshoot problems related to ISDN, ADSL, PPP, PPTP, TCP/IP, DUN, Modems and Routers connections, for customers using windows3.11, windows95, windows98, windowsNT and Macintosh.
Troubleshoot problems and configure settings related to E-Mail, News, Groupware and Netscape Browser.

May97 – Aug98: UBM Computer Systems, Inc, Houston, Texas.
Technical Consultant:

Installed or assist service and production personnel in installation of hardware and peripheral components, such as monitors, keyboards, printers, disk drives, network cards, modems, SCSI devices on user’s premises, following design or installation specifications.
Installed different Operating system and Applications as client’s request.
Answered client’s inquiries in person and via telephone concerning systems operation by diagnosing system hardware, software, and operator problems and recommending or performing remedial actions to correct problems.
Performed Troubleshooting for hardware problems.
Performed Troubleshooting for problems related to TCP/IP and other networks connection.

Jan97 – May97: Matrixx Marketing, Houston, Texas.
Technical Support Representative:

Provided online technical support for Gateway 2000 and Microsoft Software.
Provided Technical support for Hardware problems to Gateway 2000.
Performed Troubleshooting for Windows NT, Windows95, Windows 3.11 and DOS.
Performed troubleshooting for TCP/IP connections.

Aug.95 – Dec.96: North Carolina A&T State University, Greensboro NC.
Computer Lab Assistant:

Performed Installation and upgrading of software and hardware.
Provided support to students with software issues and Co-ordinate with professors to accommodate students needs.

REFERENCES:
Available on Request